FAQ

If your question is not listed here, please email us at info@tranquilaswimwear.com

Orders & shipping

What is your return policy?
We accept returns for a refund or an exchange within 14 days of delivery. Please note: you will be refunded the total of the order minus the shipping cost.
*International orders (outside of Canada & U.S) are FINAL SALE.
*Sale items are FINAL SALE.
Items must be returned in original condition. Any stained, worn, washed, or damaged pieces will not be returned. All tags & hygiene sticker MUST be attached.
Start a return or exchange by sending us an email at info@tranquilaswimwear.com including your full name & order number.
Can I change my order after it's been placed?
If you have to make any changes to your order, email us right away at info@tranquilaswimwear.com, if your order has not been shipped then we might be able to make changes.
What are the shipping costs?
USA + Canada: $5.00 (Free over $150 USD)
AUS: $25 (Free over $250 AUD)
International: $15-30 calculated at checkout (Free over $300 USD)

How long does shipping take?
USA + Canada orders take around 2-5 business days.
International orders will take 5-10 business days, depending on the location.
We also offer expedited shipping options. View options at checkout.
*Please note: there might be delays in shipping that are out of our control.
Do I have to pay the customs & duties?
Yes, any import duties, broker fees, customs and taxed applied on international orders are the responsibility of the customer.
Where do you ship from?
We are based in & ship from Toronto, Canada.

Swimwear

What are the care instructions for my new swimwear?
-Hand wash immediately after each wear, with cold water and small amount of detergent.
-Gently squeeze excess water (DO NOT WRING) - gently lay flat to dry in a mild environment away from direct sunlight.
-Avoid extensive use in chlorinated environments and hot tubs.
-Do not put swimwear in the washing machine OR dryer, as the pieces are delicate.
-Allow sunscreen/tanning lotions to dry before wearing your bikini.
-Always be wary of where you choose to sit, avoid harsh environments; lay down a towel before sitting down.
-Avoid leaving the garment wet or folded after swimming.

-Do not store while damp.

How can I find my size?
We have a size guide here. You can also email us at info@tranquilaswimwear.com or send us a message on Instagram and we will be more than happy to help you find the right size.
I'm in between sizes. What should I do?
We recommend sizing up if you are in between two sizes.
Where are the bikinis made?
Our bikinis are ethically handmade by an amazing group of women in Brazil.